FAQ :

Do you have a question ? This page is made for you ! 

HOW TO BOOK A ROOM AT BEST WESTERN PARK HOTEL ?
This is a very easy :
1 | Do a research suited to your needs, click on an apartment (for 1, 2,3 or 4 adults and/or childs).
2 | Complete the form to create your client account then, the form for your room (Studio or Suite)
3 | Confirm your book with the payment.
You will receive by e-mail the confirmation and all the information you need for your stay.

 

WHEN WILL YOU RECEIVE THE CONFIRMATION ?
You will receive a confirmation for you book within 24 hours, if we have well receive your mail.

 

WHEN DID YOU KNOW THE DETAILS OF YOUR RESERVATION ?
Those information will be in your confirmation. Confirmation that you will receive within you payment will be acccepted.

 

WHAT TYPES OF CREDIT CARD ARE ACCEPTED TO ENSURE YOUR RESERVATION AT BEST WESTERN PARK HÔTEL ?
We accept the following credit cards : Visa, Maestro, Mastercard and American Express.

 

IS IT SECURE TO DO THE PRE-PAYMENT BY CREDIT CARD ?
Yes, your payment is secure by the online platform 6P SYSPAY, that include the 3D Secure. This platform respond to all the international security norms.

 

WHEN AND WHO DO YOU HAVE TO PAY AT BEST WESTERN PARK HÔTEL ?
As part of some offers (NON REFUNDABLE/NON CANCELLABLE) the payment is required when you book your room, for all other offers, the payment will be required at the check-in. You can also settle by bank transfert.

 

IS THERE A BILL PROVIDED BY THE BEST WESTERN PARK HOTEL ?
The bill including all your stay will be provided to you by the reception when you will check out.

HOW CAN I CANCEL MY RESERVATION AT BEST WESTERN PARK HOTEL ?
To cancel your reservation you have to contact us with your reservation number by phone or by e-mail, we will send you a cancel confirmation by e-mail. To avoid cancelling costs, please check the cancelling process in the generals conditions of sales of the Best western Park Hôtel.


FOR HOW MANY PERSONS DO YOU HAVE TO BOOK ?
You have to book for the maximum number of persons who will stay in your appartment. Our studios can accomodate 2 persons and our suites 4 (3 adults maximum or 2 adults + 2 children). We have interconnected family rooms too that can accomodate 8 persons (6 adults maximum or 4 adults + 4 children).

 

WHAT IS THE TRADE POLICY ABOUT CHILDS OF THE BEST WESTERN PARK HÔTEL ?
Baby bed or extra bed are free of charge for the childs until 12 under condition of availability.The baby bed is at your disposal for children under 3.
The breakfast is free of charge for children under 12.

WHAT TO BRING AT BEST WESTERN PARK HÔTEL ?
Our appartments are fully equipped. Linen are provided. Weekly room cleanning is including for stay of more than 7 nights. A daily room cleanning is available.

 

CAN WE HAVE A BREAKFAST AT BEST WESTERN PARK HÔTEL ?
Three formulas are available :
A buffet breakfast is available from 6:30 to 10:00 am during the week and from 7:00 to 10:30 am during the week-ends.
Express breakfast : Formula with hot beverage + fruit juice+ mini pastries (2), available in the hotel lobby or in your room with supplment.
Take away breakfast : Hot or cold beverage with 2 mini pastries + fruits.

 

ARE PETS ACCEPTED AT BEST WESTERN PARK HÔTEL ?
Pets are accepted with a little daily supplment.

 

CAN WE BOOK A SHUTTLE ?
Ashuttle service is at your disposal until 20 km around the hotel, under conditions of availability 24h in advance. Your way between GVA Airport / Best Western Park Hôtel is free of charge under reservation 24hours in advance.

 INTERNET CONNECTION AT BEST WESTERN PARK HÔTEL ?
A WIFI service is free of charge in all the hotel. You can also have a wire connection in your room.

 

CAN WE SMOKE AT BEST WESTERN PARK HÔTEL ?
Best western Park Hotel is a non-smoker residence. Appartments are equipped with balconies, terrace or garden, so it's possible to smoke in those spaces.

 

IS THERE ANY INFORMATION ABOUT THE SURROUNDINGS ?
The recetpion is opennned 24hours on 24 and 7 days/7 and can provide you information given by the tourist office.

HOW TO GO TO BEST WESTERN PARK HÔTEL ?
In your booking confirmation e-mail you'll find the adress of the hotel, you'll also find GPS coordinates.

 

WHERE CAN IN PARK MY CAR AT BEST WESTERN PARK HÔTEL ?
Whe have two close secure car park.

 

WHAT IS THE CHECK IN TIMELABE AT BEST WESTERN PARK HÔTEL ?
Your apartment is available from 3:00pm. It is possible to do the Check-in earlier, sunder condition of availability of the apartments. Ask to the reception.

 

WHAT IS THE CHECK-OUT TIMELAB AT BEST WESTERN PARK HÔTEL ?
The check-out as to be before 12:00 am.

 

CAN WE CHECK OUT PLUS LATER AT BEST WESTERN PARK HÔTEL ?
Under condition of availability, ask to the recpetion before 10am the day of departure. Check-out after 10:00 am will be charge by 50% of the room public rate, after 3:00 Pm 100% of the room public rate will be calimed.

 

ONE MORE QUESTION  ? CONTACT : 
You can senb an e-mail at : reservation@bestwesternparkhotel.com or by phone at 0450995000.

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© 2018 par Best Western Park Hôtel.

185, avenue du Mont-Blanc
01710 Thoiry - France |  Tel. : +33 (0)4 50 99 50 00